“Hidden Fees — Instacart is a ripoff and has deceptive practices. On restaurants that have no delivery fees, Instacart adds 15% as a “service charge”. If you tip 15%. This means you are paying 30% more for an item. I will be cancelling my…”
Independent automated assessment · 3 signal sources · 1,351 reviews scanned · analyzed 2026-10-06.
4.8 ★4,823,446 ratings
—Downloads
12+Age rating
307 MBApp size
FreeIn-app purchases
About this app
Shop online & get your groceries delivered directly to your door in as fast as 30 minutes. And it's safe—contactless delivery is available.
Instacart delivers fresh food, drinks, and household items the same day all across the US. Download the app to see what stores are available in your zip code.
Prefer to pickup? Order online and pickup at your local store, where it will be waiting for you when you arrive.
Ordering made easy 1. Enter your zip code 2. Shop stores for groceries, household items, electronics, and more 3. Add your items to your cart and place your order 4. Chat with your shopper in real time to make any changes to your order 5. Relax while you you wait for your delivery to arrive 6. Enjoy your items while you save time & money
Contactless delivery Order safely from your home and get your groceries delivered to you same day.…
Preview
Real screenshots from the store listing.
Independent evidence report
The evidence behind this assessment
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 9.35.0 of the app, analyzed 2026-10-06 . The app may have changed since.
The store currently lists version 9.35.0, updated 2026-09-29.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
3 or more themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
90% or more five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
The catch list 1
Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Raised by 43 distinct reviewers — 3.2% of the 1,351 reviews scanned on this store leg (App Store).
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 7 distinct reviewers (0.5% of 1351 reviews scanned)
Reported by users: Price keeps rising
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 5 distinct reviewers (0.4% of 1351 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“the worst application - La peor aplicación — They cancelled my order twice, it never arrived at its destination and they didn't refund me; in fact, they even took $30 from both shipments. Cancelaron 2 veces mi pedido, nunca llego al…”
“Fraud — My Groceries store bill was $149.55 and they charged me $180 for groceries and $25 others for delivery and so this app is fraud they apply hidden charges on each item.”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 9.35.0.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.