“updated review 2026/8/15:. if I could give zero stars I would. they have removed the ability to make partial payments on rental units, the company punishes long term users by increasing rates to astronomical prices after the intro period…”
Independent automated assessment · 3 signal sources · 448 reviews scanned · analyzed 2026-10-04.
3.4 ★42,966 ratings
1M+Downloads
4+Age rating
—App size
FreeIn-app purchases
About this app
We take the stress out of storage. Now we've made your self-storage experience even easier. With the Public Storage app, you have everything you need to manage your space in the palm of your hands: gate access, bill pay, account management, customer support and more!
OPEN GATES & DOORS: Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door, or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier.
PAY YOUR BILL: Monthly payments are a snap. Pay your bill or activate AutoPay with one tap. Get notified when rent is due so you’re always on time and freed from late fees.
KEEP YOUR ACCOUNT IN CHECK: Manage one or multiple accounts and storage units, all in one place.…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 2.33.1 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 2.33.1, updated 2026-09-25.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
Under 65% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
Positive evidence 1
Things this app does right, published at the same strengths as the catch list.
Developer says data deletion can be requested
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Price keeps rising
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 10 distinct reviewers (2.2% of 448 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“this place is garbage. all they care about is your money. nothing else!! if ur late on payment they call everyday and threaten to put ur stuff up for auction being 1 dam day late. they keep increasing there monthly fees. they don't care…”
“The Mom and Son who are there managing the facility are very personable. Willing to help with questions or concerns. They have always been friendly over the 6 months I have needed to use this service. good price as well. I used different…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 2.33.1.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.