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BritBox: Home of British TV
BritBox LLC · Lifestyle

Analyzed automatically. Assessed 2026-10-04 from 407 user reviews, the store listing and its privacy label. We have not scanned the app's package, so nothing on this page was read from inside the app itself.

Analyzed automaticallyConfidence: High3 signal sources407 reviews scannedNot human-reviewedas of 2026-10-04
 Which version this describes

This analysis describes version 2.7.4 of the app, analyzed 2026-10-04 . The app may have changed since.

The store currently lists version 2.7.4, updated 2026-08-10.

What the analysis found

Each finding shows what agreed and how strongly. Automated analysis

Positive evidence 1

Things this app does right, published at the same strengths as the catch list.

Developer says data deletion can be requested
Measuredfrom the store listingview evidence
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text

One source only — shown, not confirmed 3

A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.

Reported by users: Reports that the ads misrepresent the app
One source onlyShown, not confirmed — the only source is user reviews.view evidence
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 5 distinct reviewers (1.2% of 407 reviews scanned)
Reported by users: Price keeps rising
One source onlyShown, not confirmed — the only source is user reviews.view evidence
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 9 distinct reviewers (2.2% of 407 reviews scanned)
Reported by users: Hard to cancel
One source onlyShown, not confirmed — the only source is user reviews.view evidence
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 5 distinct reviewers (1.2% of 407 reviews scanned)

What reviewers said

Verbatim excerpts from public store reviews, shown as corroborating user reports. They are not Appworthy audit evidence, and a quotation is not proof of the finding it sits under.

Reports that the ads misrepresent the app

bait and switch. If you sign up for the monthly subscription, you get weekly currently running shows but delayed. However if you want access to older shows like Antiques Roadshow, or Fake or Fortune, you have to sign up for "premium"…

1★ · Google Play · 2026-04-02

Bait and Switch There was a recent price increase. I was mad about it because there is so much ancient content. So I was waiting for my 2 favorite series’ to return with new seasons. They did. I watched 2 episodes of one then got a…

1★ · Google Play · 2026-01-28

waste of time!!I signed up for a 7 day FREE TRIAL on Feb 4, 2026. on Feb 9, 2026 They were trying to charge my card for a month of service. I contacted customer service 7 times and was initially promised 1 free month of service because…

1★ · Google Play · 2026-02-13

Price keeps rising

Have had an annual subscription for several years and it was awesome and well worth having but yet another price increase again this year. It is now double what I paid in the beginning. And now they've introduced a Premier plan... Want 4K…

1★ · Google Play · 2026-07-02

update 2. - ALL the stars. was 4 then 1 then theybdropped ITV and increased the price. Now buffering.... Update 2 After a few months of normal service another update and now way worse. Now there's no order to watch vs not watched shows…

1★ · Google Play · 2026-09-09

Increasing prices when options are decreasing. Customer service hasn't responded and they hide behind a chat bot that will only collect your email address "for someone to respond". UPDATE: BritBox's below canned reply failed to…

1★ · Google Play · 2025-08-27

Hard to cancel

NEAR IMPOSSIBLE TO UNSUBSCRIBE For me the actual operation and buffering were not an issue. I watched on my phone. The problem came for me when I tried to cancel my subscription and spent three frustrating days getting no help from their…

2★ · Google Play · 2025-08-16

Whatever you do don't subscribe! If you want to cancel your subscription it's dang near impossible! This is the biggest scam! THIS IS HORRIBLE! And on top of that I was charged twice! Beware!

1★ · Google Play · 2025-05-24

Ridiculously impossible to cancel a subscription. Thieving mongrels insisted on helping themselves to a monthly subscription fee after cancelling, when I emailed them to cease doing so, they blamed Google. In the end I had to cancel my…

1★ · Google Play · 2026-06-24

What this app sells

Every purchase the store discloses. Store listing
 What this app sells
Google Play doesn’t publish per-purchase prices, so this list covers the other store only.

How the automated analysis works

Automated, corroborated, and never human-reviewed without a person.

This assessment is produced automatically. Three independent signals are read — user reviews, the store listing and the store privacy disclosure — and each candidate finding is filed under the sources that support it.

No charge stands on one kind of evidence — with one published exception. A finding is either a measured fact that anyone can reproduce (an ad SDK is in the package; every subscription bills weekly; the privacy label omits a tracker we can see), or it is an interpretation — and an interpretation needs independent sources to agree before it reaches the catch list. The exception is a harm only users can see: a charge may publish from reviews alone, as “Reported by N users”, once enough reviewers raise it to clear that charge’s own published bar. That agreement rule is what replaced the human reviewer, not a model’s confidence.

There is no overall score, on purpose. A 0–99 number was published here until 2026-09-15. It was withdrawn because it discriminated too weakly to be the instrument — 44.7% of every pair of apps tied — and because a single number is a verdict where a count is an observation. What publishes instead is a row of measurements, each of which says what was counted and, where we could not look, says that instead.

Findings under One source only are real reports we do not stand behind as findings. They are shown because withholding them entirely would hide a genuine complaint, and labelled because publishing them as charges would be an accusation off a single source.

 Not yet human-reviewed

Several measurements above say “Not assessed” because no artefact we hold can answer them. A human review is what resolves those — and it can remove a favourable band as easily as add one.

Hands-on inspections are not yet open.

 How this page was produced
Analyzed 2026-10-04 Version analyzed: 2.7.43 independent signals407 reviews scannedConfidence: HighNot human-reviewedVocabulary v1.13Methodology v1.3
Signals run: user reviews, the store listing and the store privacy disclosure. Not yet checked: SDKs in the app package, the app's own on-screen text and the app manifest.