“I have been scammed because I booked a room for 4 nights and they took my money but didn't give me my refund after I tried many times to reach out to them a tell them that the property owner is unreachable, their customer service is a…”
Independent automated assessment · 6 signal sources · 2,391 reviews scanned · analyzed 2026-10-06.
4.8 ★8,615,717 ratings
500M+Downloads
4+Age rating
491 MBApp size
FreeIn-app purchases
About this app
Save on your next trip with the Booking.com app! Find great hotel or apartment deals and book in just a few minutes. You can also book flights, rental cars, and more through the app.
- Book your whole trip in one app (accommodations, flights, car rentals, taxis and attractions) - Stay flexible with free cancellation (available at most properties) - 24/7 customer service in more than 40 languages - No booking or credit card fees - Chat directly with your property in the app - Enjoy mobile-only discounts by booking in the app - Use filters to easily find the perfect place out of millions of available accommodations - Get paperless confirmation of your reservation - Manage your bookings on the go, making changes whenever and wherever you want - Discover local attractions and make the most of your trip - Share your experience and get local advice on our Travel Communities forums…
Preview
Real screenshots from the store listing.
Independent evidence report
The evidence behind this assessment
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
App Store
This analysis describes version 70.2 of the app, analyzed 2026-10-06 . The app may have changed since.
The store currently lists version 70.2, updated 2026-10-01.
Google Play
This analysis describes version 67.4.0.11 of the app (the version number recorded inside the package we inspected), analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 69.8, updated 2026-10-06.
The app has been updated since this analysis. The findings on this page describe version 67.4.0.11, not the version now listed on the store.
Release notes for the newer versions, in the developer’s own words:
Version 69.8 · 2026-10-06
No release notes were provided for this version.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to at least 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Says how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
From the package we downloaded and read — version 67.4.0.11, scanned 2026-09-30.
Permissions Android classifies as dangerous
6 or more requested
Counted against the eighteen permissions listed in collect-package.ts. A dangerous permission is one Android asks the user to grant; requesting one is not itself a finding.
Analytics or tracking SDKs in the scanned package
1–2 found
Advertising SDKs in the scanned package
1–2 found
Counted as distinct SDKs in the package we scanned. One mediation bundle can contribute several, so this is not a count of advertisers.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
Context 1
Measured and published because a reader would want to know — deliberately not a charge. The measurement alone does not show a harm.
Asks for more sensitive permissions than similar apps
The package requests substantially more of the device's sensitive permissions than the typical app in its category. This is a measurement, not an accusation: a permission is granted because a feature needs it, and a wide request list is a reason to look rather than a finding on its own.
What we saw: Requests 8 sensitive permissions (ACCESS_COARSE_LOCATION, ACCESS_FINE_LOCATION, CAMERA, READ_CALENDAR, READ_EXTERNAL_STORAGE, READ_MEDIA_IMAGES, READ_PHONE_STATE, RECORD_AUDIO); the median for 30 scanned apps in Travel & Local is 4
Positive evidence 1
Things this app does right, published at the same strengths as the catch list.
Developer says data deletion can be requested
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
One source only — shown, not confirmed 5
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
In the app's own text: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Cancellation copy routes the user away from a direct control: "Before you cancel"
In the app's own text: Upgrade prompts use guilt-trip wording
Declining an upgrade is written as a loss ('No thanks, I don't want to improve'), or users report being repeatedly pushed to subscribe during normal use.
What we saw: Declining is written as a loss: "No, I don't want to cancel"
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Surprise charges: raised by 24 distinct reviewers (4.8% of 500 reviews scanned)
In the app's own text: Countdown-timer purchase pressure
The app's own purchase copy attaches a deadline to buying — a countdown, 'offer ends in', 'limited time' — or ships a countdown view on a purchase-screen layout.
What we saw: Deadline pressure in the app's own copy: "This is a limited offer."
From the store listing: Usable without an account
The app's own screens offer a way past sign-up — guest access, skipping, or browsing before registering — rather than gating the product behind an account. The store's privacy disclosure is checked alongside it: that disclosure is self-reported, so it corroborates this credit rather than establishing it.
What we saw: The store privacy disclosure (2 entries) links no contact details or identifiers to the user — consistent with an app that does not require an account. Self-reported by the developer.
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“Booked a car via Booking, couldn’t get it, Booking refused to refund us — Terrible experience for the first day of our vacation in Italy… We booked a car via Booking, we couldn’t get the car at Airport because they don’t accept the…”
“Refusing to refund scam listing — Booking.com refund policy is joke, scammed by a listing they offered through their website and refusing to refund as the listing never existed. Payed double the cost for a different property which they…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 70.2.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.