“Rip off — I used this app to rent a car.. I showed up to enterprise in the vehicle was not available.. I contacted Carla to issue refund.. not only that they’re not cancel. It did not refund and now I can’t get a hold of them so I paid…”
Independent automated assessment · 3 signal sources · 508 reviews scanned · analyzed 2026-10-05.
4.6 ★41,975 ratings
—Downloads
4+Age rating
107 MBApp size
FreeIn-app purchases
About this app
Carla is a car rental app comparing 900 companies including Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. 2.5M+ rental cars selected annually on Carla.
How can Carla help you to book your next trip?
• Search airport, city, address or hotel and voila you will see all rental cars. • See all rental cars nearby on the map. Check if the branches are open or not. • Instant confirmation: Get your voucher email right after booking. • Under 25 fee waived: We're waiving under 25 fee at participating companies. • One way: Drop off at a different location. • Get free upgrades. • Last minute deals: Daily deals starting from $9/day. • 24/7 customer service: Don't wait on the line for hours. We're here to help in seconds.…
Preview
Real screenshots from the store listing.
Independent evidence report
The evidence behind this assessment
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 7.5.8 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 7.5.8, updated 2026-09-28.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States a price and a billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
The catch list 1
Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Raised by 75 distinct reviewers — 14.8% of the 508 reviews scanned on this store leg (App Store).
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“Worst App Ever — This app is a scam and will take your money with no problem be careful putting yalls bank account on this app because they will take money from you”
“SCAM — Absolutely disgraceful company. Carla allowed me to search for, book, and PAY for a rental car in Anchorage, Alaska—even though they apparently have no ability to actually provide a rental there. How does a company even allow…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 7.5.8.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.