“credits don't carry over from one month to the next. they basically leave you stuck at 10 credits. I was out of the country and just realized I've been paying for nothing. basically stole my money! paying every month and getting no…”
Independent automated assessment · 3 signal sources · 977 reviews scanned · analyzed 2026-10-06.
4.7 ★220,454 ratings
1M+Downloads
17+Age rating
197 MBApp size
FreeIn-app purchases
About this app
Download ClassPass today to book fitness classes & appointments at the top studios, gyms, salons, and spas near you!
How it works: • Download the free ClassPass app. • Sign up for a trial and get credits to try activities like yoga, pilates, gym visits, and more from some of our top-rated businesses. • Browse studios, gyms, salons, & spas near you (pro tip: filter by reservation type, location, time, & more to easily find what you’re looking for!). • Book classes & appointments instantly without needing to create additional accounts or enter payment details. • After your trial, customize a plan that works best with your fitness & wellness routine. • Roll over unused credits up to the number of credits in your next month’s plan.…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
App Store
This analysis describes version 10.24.0 of the app, analyzed 2026-10-06 . The app may have changed since.
The store currently lists version 10.24.0, updated 2026-09-28.
Google Play
This analysis describes version 8.4.0 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 8.4.0, updated 2026-10-01.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to at least 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
3 or more themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
The catch list 1
Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Raised by 37 distinct reviewers — 6.7% of the 554 reviews scanned on this store leg (App Store).
Positive evidence 1
Things this app does right, published at the same strengths as the catch list.
Developer says data deletion can be requested
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Trial converts to a charge
The free trial demands a payment method up front and/or rolls into a paid subscription with no usable warning.
What we saw: Trial converts to a charge: raised by 14 distinct reviewers (2.5% of 554 reviews scanned)
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 17 distinct reviewers (4.0% of 423 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“This app used to be good but now they are scamming me out of money. They don't follow their own terms of service and cancelled my subscription without asking me and are refusing to give me the credits I'm owed. I will be disputing the…”
“Have been using classpass for a few years now and I never really felt scammed until now. I was sick and knew I wouldn't be able to go for classes for awhile, so I paused my membership just THREE days after a new billing cycle started. I…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 10.24.0.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.