“Not great — I love using the app but the machines at my apartments are not all up to date. They break down easily. And they’re never fixed asap. So the ones that kinda work sometimes to take my money . I requested a refund a year ago and…”
Independent automated assessment · 3 signal sources · 507 reviews scanned · analyzed 2026-10-04.
4.4 ★11,528 ratings
—Downloads
4+Age rating
57 MBApp size
FreeIn-app purchases
About this app
ATTENTION: Only for use in participating laundry locations. CleanPay Mobile is an iPhone application providing the easiest and smartest complete laundry solution. This app allows you to pay for laundry cycles from your account by using Bluetooth to communicate with the washer or dryer. Simply use CleanPay Mobile to purchase credit right from the app, then use that credit for your laundry. A full accounting is available to see your transaction purchase history. • Scan the QR code of your laundry room (one time process) • Start laundry machines via Bluetooth by scanning QR code on the machine • Check your card/account balance, and add value to your account for laundry. For participating laundry rooms, you can view machine availability as well as receive alerts when your laundry cycle is complete.
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 3.12.10 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 3.12.10, updated 2026-08-05.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
65–79% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Surprise charges: raised by 27 distinct reviewers (5.3% of 507 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“Took My Money — This was my first time using the app. I established my account. I used the washing machine, but I could not get the dryer to work. I was on Wi-Fi. It asked me for money and to set the program, but would not turn on. It…”
“Will not refund — Moved out of my apartments and they won’t refund me my amount! “Help” is always in error!”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 3.12.10.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.