“Poor quality & change control — Just tried to sign into my Dominion Energy app. It made me update to a new version before I could continue. Once updated it could not sign into my account. Got a continuous spinning circle. Had to delete…”
Independent automated assessment · 3 signal sources · 461 reviews scanned · analyzed 2026-10-04.
4.7 ★47,447 ratings
—Downloads
4+Age rating
78 MBApp size
FreeIn-app purchases
About this app
Welcome to the Dominion Energy app, serving Electric and Gas customers across our service territory. We’re proud to offer all the features you’re used to in the convenience of a single mobile app:
• View and pay your bill with a variety of billing and payment options: budget billing, paperless billing, or auto-draft in just minutes. • Check your most recent energy usage and compare to past periods for greater control over your energy bill. • Stay logged in with fingerprint or facial recognition on your smartphone. • Sign up for push notifications, that send reminders when a bill is due or a confirmation when paid. • For our Electric customers, report a power outage and receive notifications when your power will be restored.
Thank you for using our app!
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 2.0.120 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 2.0.128, updated 2026-10-01.
The app has been updated since this analysis. The findings on this page describe version 2.0.120, not the version now listed on the store.
Release notes for the newer versions, in the developer’s own words:
Version 2.0.128 · 2026-10-01
We have enhanced our mobile app with new features that will give you more control and save you time.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Price keeps rising
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 5 distinct reviewers (1.1% of 461 reviews scanned)
From the store listing: Usable without an account
The app's own screens offer a way past sign-up — guest access, skipping, or browsing before registering — rather than gating the product behind an account. The store's privacy disclosure is checked alongside it: that disclosure is self-reported, so it corroborates this credit rather than establishing it.
What we saw: The store privacy disclosure (3 entries) links no contact details or identifiers to the user — consistent with an app that does not require an account. Self-reported by the developer.
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“Price hike — You are a terrible company and a monopoly that should be broken up. Shame on you for going up on your prices.”
“Agent conversation — Agent was very flippant and disconcerting as to my situation with these high and absorbent bills that I have been getting as of late. I’m now a senior citizen living on a limited income. So my monthly income has…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 2.0.128.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.