“Annual Service Canceled Without Notice — I paid in advance for an annual eFax subscription, but the company later closed my account without giving me proper advance notice. As a result, I lost access to the service and to important…”
Independent automated assessment · 3 signal sources · 500 reviews scanned · analyzed 2026-10-04.
4.7 ★29,022 ratings
—Downloads
4+Age rating
41 MBApp size
Free · In-app purchasesIn-app purchases
About this app
Transform your iPhone into a portable mobile fax machine with the eFax® app.
- Designed specifically for our eFax® Plus, eFax®Pro and eFax®Protect subscribers - Enjoy mobile faxing wherever you are without the need for a fax machine - Send and receive faxes directly from your iPhone or iPad. - Secure and reliable faxing ensures your documents are transmitted safely. - Hassle-free online fax service with a user-friendly interface - No set-up fees or long-term commitment
FAQs
Q. Can I send a fax from my iPhone? A. Yes, you can receive and send a fax from your iPhone using the eFax® app. Simply download the app, register your account, and start faxing.
Q. What is eFax® A. eFax® is the official digital, cloud-based fax brand service, that enables you to fax online without requiring a physical fax machine, supplies or dedicated phone line.
Q.…
Preview
Real screenshots from the store listing.
Independent evidence report
The evidence behind this assessment
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 6.2.14 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 6.2.14, updated 2026-09-02.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States a price and a billing period
Cancelling, in the store description
Says how to cancel
Themes reported by reviewers
3 or more themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
The catch list 1
Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Raised by 47 distinct reviewers — 9.4% of the 500 reviews scanned on this store leg (App Store).
One source only — shown, not confirmed 3
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Trial converts to a charge
The free trial demands a payment method up front and/or rolls into a paid subscription with no usable warning.
What we saw: Trial converts to a charge: raised by 25 distinct reviewers (5.0% of 500 reviews scanned)
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 17 distinct reviewers (3.4% of 500 reviews scanned)
Reported by users: Reports that the ads misrepresent the app
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 7 distinct reviewers (1.4% of 500 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“SCAM — Customer service can not assist with personal or business accounts. Plus cancellation is unavailable under billing as they instructed. It’s a scam to charge your card”
“Beware — Company keeps credit card on file and continues to bill you after app is canceled”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 6.2.14.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Items shown2
Lowest$16.99
Highest$18.99
eFax – no renewal if canceled$16.99
eFax – no renewal if canceled$18.99