“Terrible Customer Service — The service is just so-so. Not worth the risk of needing to deal with their garbage outsourced AI customer service Dept that puts you on hold for hours at a time. They also make it nearly impossible to cancel…”
Independent automated assessment · 3 signal sources · 501 reviews scanned · analyzed 2026-10-05.
4.8 ★46,202 ratings
—Downloads
4+Age rating
114 MBApp size
FreeIn-app purchases
About this app
Grasshopper is the easy-to-use virtual phone system for your small business. We turn your personal smartphone into a call and messaging command center, with powerful tools and customizable features.
Simply select a custom business line (local area code or toll free) or port your phone number and get started! Instantly access unlimited texting*, calling, and 24/7 support. With Grasshopper, you stay connected to your clients, and your team.
All-in-One Platform
- Single location for all customer calls, text, voicemail, voicemail transcription, fax, and instant response - all at the palm of your hand.
Look and Sound Professional
- Immediately identify a business call. Customize greetings and extensions to sound more professional.
Easy-to-Use
- Un-complicate your day-to-day, and easily onboard to Grasshoppers virtual phone system.
Privacy…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 7.9.0 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 7.9.0, updated 2026-09-28.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
From the store listing: Usable without an account
The app's own screens offer a way past sign-up — guest access, skipping, or browsing before registering — rather than gating the product behind an account. The store's privacy disclosure is checked alongside it: that disclosure is self-reported, so it corroborates this credit rather than establishing it.
What we saw: The store privacy disclosure (2 entries) links no contact details or identifiers to the user — consistent with an app that does not require an account. Self-reported by the developer.
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 9 distinct reviewers (1.8% of 501 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“HARD TO CANCEL — Had to sit on hold forever to cancel my subscription and they do not allow any other way to cancel. Should be illegal.”
“SCAM! WILL NOT LET YOU CANCEL SERVICE — This is a total scam. No free trial, and the only way to sign up is to either pay for a year, or set up monthly recurring. Once you're signed up, it's damn near impossible to cancel. You have to…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 7.9.0.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.