“Garbage — Advertised as being free, but my plan was canceled and app support was non existent. Complete waste of time.”
Independent automated assessment · 3 signal sources · 503 reviews scanned · analyzed 2026-10-04.
4.8 ★15,073 ratings
—Downloads
4+Age rating
187 MBApp size
FreeIn-app purchases
About this app
Powered by the nation’s largest 5G network and a groundbreaking people-built network, Helium Mobile is a bold new way to connect.
Disclaimer: By downloading the app, you are agreeing to the Helium Mobile App Terms & Conditions: https://hellohelium.com/terms-and-conditions
* Rewards are a function of network governance and depend on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues, and network governance. Nova Labs does not provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms and Conditions for details (https://hellohelium.com/terms-and-conditions). * Taxes and fees apply
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 4.3.0 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 4.3.0, updated 2026-09-29.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Reports that the ads misrepresent the app
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 8 distinct reviewers (1.6% of 503 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“Horrible bait and switch — Horrible company steals information....its a bait and switch....free plan become 2 dollars month now it's 15 dollars month”
“Bait and switch g — Don’t offer the service for free if you can’t continue to honor it. The service was fine, but the fact you offer a free service and not even ATTEMPT to grandfather users in and pull the rug out from under them. “Is not…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 4.3.0.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.