“By design their technology does not let you change or cancel a prescription that they write without consulting with you first. They wrote the wrong prescription and then I was unable to cancel it and they charged me over $1,000 which I'm…”
Independent automated assessment · 3 signal sources · 940 reviews scanned · analyzed 2026-10-05.
4.7 ★114,587 ratings
1M+Downloads
17+Age rating
177 MBApp size
FreeIn-app purchases
About this app
Hims: Personalized telehealth for convenient, quality care, 100% online. Get access to best-in-class treatment for men's health concerns like hair loss, sexual health, low testosterone, weight loss, comprehensive lab testing , mental health, and skin care.
Sexual health: Regain your confidence in the bedroom with personalized treatment plans prescribed by licensed medical providers. Quality care, 100% online—all from the comfort of home.
Hair loss: Regrow hair and stop hair loss with doctor trusted prescription ingredients.
Weight loss: Get prescription weight loss treatment personalized to your lifestyle, eating pattern, health history, and goals so you can lose weight and keep it off. Hims connects you with a licensed medical provider to determine your eligibility for weight loss medications.…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
App Store
This analysis describes version 6.39.1 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 6.39.1, updated 2026-09-21.
Google Play
This analysis describes version 6.39.1 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 6.39.1, updated 2026-09-23.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to at least 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
3 or more themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
Positive evidence 1
Things this app does right, published at the same strengths as the catch list.
Developer says data deletion can be requested
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
One source only — shown, not confirmed 3
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 20 distinct reviewers (3.9% of 508 reviews scanned)
Reported by users: Reports that the ads misrepresent the app
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 6 distinct reviewers (1.2% of 508 reviews scanned)
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Surprise charges: raised by 23 distinct reviewers (4.5% of 508 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“the 2 star is for the app not the Him's treatment. the treatment, I will recommend. the app is lacking the change of subscription or cancellation options. you have to contact them to change or cancel your subscription which is illegal…”
“App is confusing. It blocks me from renewing prescriptions, adding new treatments, or even just viewing all products. I can't cancel an old prescription or add the one that I want. Overall, I haven't been able to do anything that I want…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 6.39.1.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.