“Stamps are a scam — After earning my 10 stamps and a free night I couldn’t cash them in. I spent over 10 hours over 3 days with online “help” getting told it’s a different departments issue. No one knows about the stamps. They only focus…”
Independent automated assessment · 3 signal sources · 1,500 reviews scanned · analyzed 2026-10-07.
4.8 ★2,295,906 ratings
—Downloads
4+Age rating
517 MBApp size
FreeIn-app purchases
About this app
Hotels.com is a hotel booking app for finding and reserving hotels worldwide — from city-center rooms and beach resorts to budget motels and luxury stays. Search, compare, and reserve your stay in a few taps, then earn rewards on every booking.
FIND THE RIGHT ROOM, ANYWHERE Browse over 500,000 hotels and places to stay worldwide and find the right room for your trip. Filter by price, location, guest rating, and amenities to compare places side by side and pick the one that fits. Whether you want a last-minute place tonight, a weekend getaway, or an extended trip, we help you find it fast.
EARN REWARDS WITH ONE KEY Join One Key for free and earn OneKeyCash* on eligible bookings, then use it like cash toward a future stay. Members also unlock rewards, perks, and instant discounts on select stays, so you save more every time you reserve.…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 2026.40 of the app, analyzed 2026-10-07 . The app may have changed since.
The store currently lists version 2026.40, updated 2026-10-05.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Says how to cancel
Themes reported by reviewers
2 themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Reports that the ads misrepresent the app
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 6 distinct reviewers (0.4% of 1500 reviews scanned)
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Surprise charges: raised by 27 distinct reviewers (1.8% of 1500 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“A Lot of Talk but No Outcome — I have telephoned Hotels.com support now on six seperate occasions with all promises but no outcome. My email address was hacked and had to create a new account. As a Gold member with several rewards nights…”
“Prices not true — Whenever I find a better price on hotels.com and want to book it. It gives an error with my payment details and will not let me book. So it’s false advertising and frustrating service.”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 2026.40.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.