“I ordered a ride that left before I could get out of the elevator, they didn't spare a minute. However, I couldn't cancel it or contact customer service because the driver was already taking someone apparently. Even though I reported that…”
Independent automated assessment · 6 signal sources · 3,929 reviews scanned · analyzed 2026-10-06.
4.9 ★18,423,724 ratings
50M+Downloads
4+Age rating
421 MBApp size
FreeIn-app purchases
About this app
Get where you’re going with Lyft.
Whether you’re catching a flight, going out for the night, commuting to the office, or running errands in a rush, the Lyft app offers you multiple ways to get there.
EASY TO USE Enter your destination. See your route and ride cost up front. Choose Priority Pickup to get going quick. Boom. Done. Simple
CHOOSE YOUR WHEELS Choose from Wait & Save, Priority Pickup, Bikes & Scooters, Lyft XL, Lyft Lux, Transit, or even Rentals.
AFFORDABLE RIDES Our Wait & Save option helps you get around for less. And you can find the fastest public transit routes, too.
* Lyft ride types may vary by region. Check the app to see what is available in your city. — Prices vary based on market condition.
By downloading the app, you agree to allow Lyft to collect your device's language settings.
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
App Store
This analysis describes version 2026.37.31 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 2026.37.31, updated 2026-09-29.
Google Play
This analysis describes version 2026.37.3.1790148538 of the app (the version number recorded inside the package we inspected), analyzed 2026-10-06 . The app may have changed since.
The store currently lists version 2026.37.3.1790148538, updated 2026-10-02.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
3 or more themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
90% or more five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
From the package we downloaded and read — version 2026.37.3.1790148538, scanned 2026-10-06.
Permissions Android classifies as dangerous
6 or more requested
Counted against the eighteen permissions listed in collect-package.ts. A dangerous permission is one Android asks the user to grant; requesting one is not itself a finding.
Analytics or tracking SDKs in the scanned package
1–2 found
Advertising SDKs in the scanned package
None found
Counted as distinct SDKs in the package we scanned. One mediation bundle can contribute several, so this is not a count of advertisers.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
Positive evidence 3
Things this app does right, published at the same strengths as the catch list.
States a price, or offers a one-time purchase
The app's own text offers a one-time or lifetime purchase, or reviewers report that the price is stated clearly.
What we saw: Offers a one-time or lifetime purchase: "You'll now pay once for all of one day's rides instead of each time you ride. This helps simplify your charges. You can always change this setting in the 'Payment' tab."
No advertising SDKs
No advertising or mediation SDK of any kind was found in the package.
What we saw: No advertising or mediation SDK among the 4 SDKs detected in the package
Developer says data deletion can be requested
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
One source only — shown, not confirmed 5
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 6 distinct reviewers (0.2% of 2798 reviews scanned)
Reported by users: Reports that the ads misrepresent the app
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 7 distinct reviewers (0.6% of 1131 reviews scanned)
Reported by users: Price keeps rising
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 19 distinct reviewers (0.7% of 2798 reviews scanned)
In the app's own text: Upgrade prompts use guilt-trip wording
Declining an upgrade is written as a loss ('No thanks, I don't want to improve'), or users report being repeatedly pushed to subscribe during normal use.
What we saw: Declining is written as a loss: "No, I don't want it"
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Surprise charges: raised by 33 distinct reviewers (1.2% of 2798 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“deceptive bait-and-switch pricing. tipping can't be adjusted downwards.”
“Lately I feel as though Lyft is baiting their passengers, they'll have a cheaper option then once you pick that option, they'll drop you claiming that all drivers have passengers just so they can give you more expensive options to choose…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 2026.37.31.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.