“Trashy Billing and Rates — WM is always raising their rates and I feel there’s always “surprise” charges on my invoices. I’ve had them for over 8 years and so tired of calling and having them “fix” to “adjust” the rates. They will usually…”
Independent automated assessment · 3 signal sources · 515 reviews scanned · analyzed 2026-10-05.
4.5 ★75,676 ratings
—Downloads
4+Age rating
91 MBApp size
FreeIn-app purchases
About this app
The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to:
Manage Payments
• Pay your bill • Enroll in autopay or paperless billing • View payment history • Cancel scheduled payments
Keep Track of Pickups
• View pickup schedule • Report a missed pickup • Request an extra pickup • View estimated pickup time • View holiday schedule and weather alerts
Manage Your Service Account
• Manage/link multiple accounts • Add/view payment methods • Contact customer support • Request a container repair
Edit your My WM Profile
• Edit profile settings • Update your communication preferences • Provide feedback • See alerts for Reschedules, Service Delays & General Info…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 7.8 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 7.8, updated 2026-09-25.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Says how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Price keeps rising
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 21 distinct reviewers (4.1% of 515 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“They suck but no real options — Price gouging ever since buying out rays prices have steadily increased over $50 increase on my bills since taking over”
“Worst trash service ever — Absolutely the worst company I have ever dealt with. Price constantly increases. Dumpster gets damaged by drivers and they add extra fees for everything. I can’t wait till my contract ends…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 7.8.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.