“Bait and Switch — Update: After 6 weeks with multiple communications, Orbitz is finally refunding me. I reserved a mid-size SUV in Oct ‘25 and when I arrived to pick up my car in November, the rental agency only had an Orbitz reservation…”
Independent automated assessment · 3 signal sources · 512 reviews scanned · analyzed 2026-10-05.
4.8 ★464,700 ratings
—Downloads
4+Age rating
472 MBApp size
FreeIn-app purchases
About this app
Free cancellation on most hotels. Because flexibility matters.
Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app.
EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 30% with mobile exclusive deals!
HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings.…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 2026.38 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 2026.38, updated 2026-09-25.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Reports that the ads misrepresent the app
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 6 distinct reviewers (1.2% of 512 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“Bait and Switch — I was a loyal Orbitz customer until now, while booking 2 hotel rooms, it switch my price to a significantly higher rate for both rooms at checkout, it did not reveal this until the payment went through! I called customer…”
“Liars. Misleading. — I booked a trip to Thailand. First class. I spent $18,000. I canceled 2 of the 5 flights I booked and rebooked those 2 flights. I was told and emailed a refund confirmation. It has been 10 months with no refund. I…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 2026.38.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.