“free trial isn't free. I cancelled before it ended without even using it, but it still took 100 dollars from me. when I reached out, I got a nonsensical reply and no refund.”
Public review signal · 900 reviews scanned · scope limited to review patterns.
4.8 ★21,027 ratings
100K+Downloads
4+Age rating
215 MBApp size
FreeIn-app purchases
About this app
As featured in Forbes, NBC, Money, People, Insider, and Variety, Pawp is a modern vet clinic that puts an expert in your back pocket so you’re never alone when it comes to your pet’s health. Pawp’s pet care membership provides dogs, cats, and their parents unlimited access to a team of veterinary doctors and nurses who are available 24/7 via video and text. Pawp’s care team uses empathy and expertise to provide a personalized care experience for dogs and cats whether they’re sick, healthy, or in-between. Ask a vet anything about your pet’s health, nutrition, and behavior and receive real-time advice you can trust.
CONNECT WITH A VET 24/7 & TALK TO SOMEONE YOU CAN TRUST Chat with our expert team of veterinary doctors and nurses from the comfort of your home — or anywhere — day or night. Pawp offers on-demand pet advice meaning there’s no weeks-long wait to get an appointment.…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to at least 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
No theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
90% or more five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
Surprise charges47 reviews · user report
Misleading advertising5 reviews · user report
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“sneaky and shady $99 dollar fee was snuck in and charged to my card for the membership fee that I had canceled over a month ago when I had set it up and realized I just need take my dog to the vet (he had parvo) and not waste money on…”
“was ok til I no longer had a dog. they k3pt charging 3 times after I canceled services”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 1.29.0.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.