“Subscription — Tried to cancel subscription multiple times, said I was unsubscribed and then still was charged”
Independent automated assessment · 3 signal sources · 621 reviews scanned · analyzed 2026-10-05.
4.7 ★70,885 ratings
—Downloads
12+Age rating
229 MBApp size
FreeIn-app purchases
About this app
Join over 10 million users! Become a better sleeper and morning person thanks to 100 years of sleep science with RISE, the only sleep tracker that also measures your sleep debt and energy levels.
Recommended by the Sleep Foundation and trusted by teams in the NFL, MLB, and NBA, and top Fortune 500 companies, RISE makes it easy to improve your sleep and energy.
But RISE is more than a sleep and energy tracker. Users can access widgets, calendar integration, sleeping sounds, meditation guides, smart alarm clocks, habit reminders, and a sleep knowledge library.
FROM THE RISE COMMUNITY
*** Chase M. "RISE helped me understand how vital sleep truly is. In only a few weeks, I found myself more focused, energetic, and productive at work."
*** Becky G. "I could see where sleep debt was causing issues, like temper short, not comprehending things, moving slowly. I had an epiphany...…
Preview
Real screenshots from the store listing.
Independent evidence report
The evidence behind this assessment
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 1.633.0 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 1.633.0, updated 2026-09-29.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
3 or more themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
The catch list 1
Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.
Reported by users: Reports of unexpected charges
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Raised by 32 distinct reviewers — 5.2% of the 621 reviews scanned on this store leg (App Store).
One source only — shown, not confirmed 3
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Trial converts to a charge
The free trial demands a payment method up front and/or rolls into a paid subscription with no usable warning.
What we saw: Trial converts to a charge: raised by 18 distinct reviewers (2.9% of 621 reviews scanned)
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 9 distinct reviewers (1.4% of 621 reviews scanned)
Reported by users: Paywall blocks the basics
The core of the app — not extras — sits behind payment, or previously-free function moved behind a paywall.
What we saw: Paywall blocks the basics: raised by 6 distinct reviewers (1.0% of 621 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“Over charged/wont refund — This app was supposed to notify me before the trial ended before charging me. Not only did it not notify me, it also charged me more that what it said the cost was. I tried to request a refund , it said I was…”
“Sneaky yearly subscription charged after trial — Don’t expect an actual reminder that your trial will end, just another non-descriptive email that they’ll sneak into their battery of spam in your inbox. Request a refund? Good luck getting…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 1.633.0.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.