“Cancelation — It’s impossible to cancel service with this app. No clear direction on how to do so”
Independent automated assessment · 3 signal sources · 511 reviews scanned · analyzed 2026-10-05.
4.7 ★242,027 ratings
—Downloads
4+Age rating
257 MBApp size
Free · In-app purchasesIn-app purchases
About this app
Looking for a mobile assistant? Try the Scan Hero app to corral your paperwork and scan documents on the go! Scan Hero helps you run your business in the ever-changing digital world. Scan documents to PDF, then sign, edit, and share them – no heavy equipment needed! Manage paperwork hassle-free from anywhere – the office, remotely, or from home. Stay one step ahead when it comes to document management.
Loved by more than 29 million users.
SCAN DOCUMENTS - Scan any document automatically or manually and save it as a PDF file or image. - Try various Camera Modes to scan specific types of documents. - Adjust the quality and file size of your scans: choose low, medium, or high quality. - Import documents right from Photos for further editing and sharing.…
Preview
Real screenshots from the store listing.
Independent evidence report
The evidence behind this assessment
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 4.24.36 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 4.24.36, updated 2026-06-08.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Says how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
Context 1
Measured and published because a reader would want to know — deliberately not a charge. The measurement alone does not show a harm.
Cheapest and priciest options are far apart
The disclosed in-app purchases span an unusually wide price range. Published as context: the cheapest and priciest items may be different kinds of product entirely, so the spread alone deducts nothing.
What we saw: In-app purchases run from USD 1.99 to USD 89.99 — a 45x spread across 10 items
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 14 distinct reviewers (2.7% of 511 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“they make it Super hard to scale subscription — it’s 5 $ a week and they make it super super hard to cancel subscription.”
“Keeps taking money — The app keeps withdrawing money and I cannot cancel.”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 4.24.36.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Items shown9
Lowest$1.99
Highest$89.99
Weekly Sub with Free Trial$9.99
Weekly Subscription$9.99
Monthly Premium Subscription$22.00
Scanner for Me Full Version$6.99
Upgrade to Pro!$89.99
Show 4 more purchases
Document & Text Scanner + OCR$16.00
Upgrade to Pro!$16.00
Get Premium!$1.99
Premium Scanner App + OCR$4.99