YOUR DESTINATION FOR LIVE EVENTS Put the world of live events at your fingert…
StubHubFrom our automated analysis, 15 Oct 2026. Every label links to its evidence in the full report below.
This analysis describes version 106.5.9 of the app (the version number recorded inside the package we inspected), analyzed 2026-10-15 . The app may have changed since.
The store currently lists version 106.5.9, updated 2026-10-02.
Store screenshots supplied by the developer.
YOUR DESTINATION FOR LIVE EVENTS
Put the world of live events at your fingertips with over 50 million listings in 200+ countries. Discover concerts, sports, theatre, comedy and festivals — all in one place.
DISCOVER EVENTS, CURATED JUST FOR YOU
Get personalized event recommendations based on what you love. Follow favorite artists, teams, and venues to stay in the loop about upcoming dates and pre-sales.
CHOOSE YOUR VIEW
View interactive 3D venue maps and seat view previews so you know exactly what you're getting. Filter by price range, section, row, number of tickets, or special amenities like VIP packages and accessible seating.
BUY WITH CONFIDENCE
Your order is backed by our FanProtect Guarantee®. If there's an issue with your tickets, we'll make it right with replacement tickets or a full refund. If your plans change, you can easily resell your tickets on the app.…
From the developer’s store description.
For developers and the curious
The evidence, sources, measurements and versions behind every label above.
Findings that met the published evidence standard.
Surprise charges: raised by 33 distinct reviewers (3.5% of 931 reviews scanned)
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
Specific evidence of a useful property, within the stated scope.
No advertising or mediation SDK among the 6 SDKs detected in the package
No advertising or mediation SDK of any kind was found in the package.
Package artefact
Appworthy
sha256:42a1a9978f0c0681e84a4549823773b4147dd9dc0eb35ee6be4c51a6f1d4ace7The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
Open observations that have not cleared the evidence bar.
Misleading advertising: raised by 6 distinct reviewers (0.6% of 931 reviews scanned)
This observation has not cleared the required evidence standard.
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
931 reviews read for this analysis. Each observation keeps the sample and store it was based on.
Raised by 33 distinct reviewers — 3.5% of the 931 reviews scanned on this store leg (Google Play).
I purchased tickets, and 30 minutes after, I received an email that the tickets were "unavailable" so they sent me "comparable" tickets, which was a lie. The tickets they sent as a comparable replacement were far cheaper than the ones I…
I paid for my tickets on may 15th to go to the Carolina Panthers vs Detroit Lions game I booked our room and paid for parking and Stub hub never sent my tickets I was told they would be sent a couple hours before the game which never…
DO NOT USE!!! 🛑 ❌️ 👎🏻👎🏻👎🏻 🤬🤮 🚩 Stubhub is an overcomplicated and undersupported way to ATTEMPT to purchase tickets! Worst experience purchasing tickets I have ever had! I never got my tickets and they reneged on all their…
Bought tickets day before the event. Seats confirmed in the StubHub app and via email. Then booked and expensive hotel. Day of the event Im at the stadium tailgating when StubHub informs me my tickets are NO LONGER AVAILABLE! WHAT?!?!?!…
zero customer service. no refunds. still haven't had response for canceled show and no credit. forced to buy tickets day of because multiple couples meeting at show from all over the state and wasn't driving 300 miles for nothing. also…
My overall experience with Stubhub has been ok over the years, but lately Ive gotten scammed with parking passes. The scammers advertise a particular location usually right next to the venue, but then put in small print somewhere that you…
A sampled review illustrates one person’s experience. It does not establish a finding on its own.
Supporting measurements. They are not a complete list of possible harms or positives. “Not assessed” means we could not measure it — never zero, never a pass.
Android package 106.5.9, scanned 15 Oct 2026. These describe that package, not the current store version.
Measurement vocabulary 1.4 · how these are measured
This analysis describes version 106.5.9 of the app (the version number recorded inside the package we inspected), analyzed 2026-10-15 . The app may have changed since.
The store currently lists version 106.5.9, updated 2026-10-02.
Each store’s release notes, as the developer wrote them. They are the developer’s words, not ours.
No release notes were provided for this version.
No release notes were provided for this version.
stubhub-google-com-stubhubAssessed 2026-10-15 from 931 user reviews, the app's package, the store listing and its privacy label.
What the stores publish. Store ratings are the stores’ numbers, not Appworthy’s, and are never averaged across stores.
No itemized purchase list is available for this listing.
This assessment is produced automatically. Six independent signals are read — user reviews, SDKs in the app package, the app's own on-screen text, the app manifest, the store listing and the store privacy disclosure — and each candidate finding is filed under the sources that support it.
No charge stands on one kind of evidence — with one published exception. A finding is either a measured fact that anyone can reproduce (an ad SDK is in the package; every subscription bills weekly; the privacy label omits a tracker we can see), or it is an interpretation — and an interpretation needs independent sources to agree before it reaches the catch list. The exception is a harm only users can see: a charge may publish from reviews alone, as “Reported by N users”, once enough reviewers raise it to clear that charge’s own published bar. That agreement rule is what replaced the human reviewer, not a model’s confidence.
There is no overall score, on purpose. A 0–99 number was published here until 2026-09-15. It was withdrawn because it discriminated too weakly to be the instrument — 44.7% of every pair of apps tied — and because a single number is a verdict where a count is an observation. What publishes instead is a row of measurements, each of which says what was counted and, where we could not look, says that instead.
Findings under One source only are real reports we do not stand behind as findings. They are shown because withholding them entirely would hide a genuine complaint, and labelled because publishing them as charges would be an accusation off a single source.
Write to [email protected], or use the form. Name the finding, the app version and the evidence that needs correcting. Factual corrections are free and never depend on buying anything.