“Welcome to the Hotel California — Vonage was attentive bringing our business on board but has been an awful experience trying to get out. When we decided to move on to another provider, our business followed everything in our agreement to…”
Independent automated assessment · 3 signal sources · 501 reviews scanned · analyzed 2026-10-05.
4.7 ★21,824 ratings
—Downloads
4+Age rating
188 MBApp size
FreeIn-app purchases
About this app
Use your Vonage® Business when you’re on the go! • Maintain a single business identity when calling, texting or video conferencing. • Communicate your way with calling, texting or video conferencing anytime, anywhere. • Play or read voicemails and even manage settings on the go. • Activate Call Forwarding or “Do Not Disturb” status • Import, view and edit business contacts across multiple devices The Vonage Business Communications mobile app is available at no additional charge. Existing VBC customers just log in with their username and password. (Data charges may apply to mobile app usage depending on the mobile plan) About the service: Vonage Business Communications (VBC) unifies calling, messaging and meetings worldwide to provide seamless communication between customers and employees using a flexible, global cloud communication platform.…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 9.18.2 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 9.18.2, updated 2026-09-26.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 6 distinct reviewers (1.2% of 501 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“Worst Experience — There’s no one you can contact except this non functional AI . They don’t offer phone support . Also there’s no SMS as well. I’m trying to cancel my account right now and they make it impossible to do so. Gonna have to…”
“Poor Customer Care — They turned off text capabilities without any notification. Unable to reach anyone by phone or chat. Impossible to cancel services. No accountability.”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 9.18.2.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.