“Clunky, confusing and unreliable. The bookings are requests that need host approval, but you can't cancel the request on the app. One host tried to increase the cost by $60 a night after I requested it, and another told me the dates were…”
Independent automated assessment · 3 signal sources · 1,850 reviews scanned · analyzed 2026-10-05.
4.8 ★3,620,587 ratings
10M+Downloads
4+Age rating
573 MBApp size
FreeIn-app purchases
About this app
Vrbo is a vacation rental app for booking top-rated homes — beach houses, cabins, condos, cottages, and villas — so your family or group gets the entire place to yourselves. Find the right one for your trip and book it with confidence.
TOP-RATED HOMES & STAYS - Browse highly rated places with reviews from real guests - Highly rated vacation rental app with over 5 million App Store ratings - Clear photos, amenities, and details on every listing
UNLOCK MEMBER PRICES - Members save on select homes* - Find last-minute and weekend deals on your next getaway - Sign in to see member prices and savings
EARN REWARDS - Earn rewards on eligible trips** - Use your rewards toward a future getaway
GREAT FOR GROUPS & FAMILIES - Choose a place with enough room for everyone - Filter for pools, pet-friendly homes, and beachfront stays - Plan together and message your host right in the app…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
App Store
This analysis describes version 2026.40 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 2026.40, updated 2026-10-05.
Google Play
This analysis describes version 2026.39.0 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 2026.39.0, updated 2026-09-25.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to at least 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Says how to cancel
Themes reported by reviewers
2 themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
Positive evidence 1
Things this app does right, published at the same strengths as the catch list.
Developer says data deletion can be requested
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 5 distinct reviewers (0.4% of 1190 reviews scanned)
Reported by users: Reports that the ads misrepresent the app
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 7 distinct reviewers (0.6% of 1190 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“too difficult to cancel reservations. had to waste a bunch of time messaging customer service to get it resolved”
“Vrbo is a nightmare to cancel a reservation. The cancelation button sends you to a call center in India. They tell you that they are having a technical difficulty, their backend team will be sorting it out, all lies, to get you to give up…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 2026.40.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.