“impossible to cancel services. scam.”
Independent automated assessment · 6 signal sources · 2,375 reviews scanned · analyzed 2026-10-06.
4.2 ★1,742,104 ratings
10M+Downloads
12+Age rating
611 MBApp size
FreeIn-app purchases
About this app
Your Xfinity experience, enhanced.
Easily manage all your services in one place with the Xfinity app. Plus discover the power of NOW.
NOW is a simple new way to get internet and mobile. It’s just what you want, and nothing you don’t. With all-in monthly pricing. Backed by Xfinity.
Xfinity customers also get:
• 24/7 real-time support anytime you need it. • Tools to help you seamlessly activate your equipment and test your internet speed. • Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer.
Customers who rent our equipment get even more:…
Preview
Real screenshots from the store listing.
Independent evidence report
The evidence behind this assessment
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
App Store
This analysis describes version 6.12.0 of the app, analyzed 2026-10-06 . The app may have changed since.
The store currently lists version 6.12.0, updated 2026-09-24.
Google Play
This analysis describes version 6.2.0-0 of the app (the version number recorded inside the package we inspected), analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 6.11.0-4, updated 2026-09-22.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to at least 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
2 themes reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
65–79% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
From the package we downloaded and read — version 6.2.0-0, scanned 2026-09-17.
Permissions Android classifies as dangerous
6 or more requested
Counted against the eighteen permissions listed in collect-package.ts. A dangerous permission is one Android asks the user to grant; requesting one is not itself a finding.
Analytics or tracking SDKs in the scanned package
1–2 found
Advertising SDKs in the scanned package
None found
Counted as distinct SDKs in the package we scanned. One mediation bundle can contribute several, so this is not a count of advertisers.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
The catch list 1
Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.
Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Sells a subscription in-app but ships no cancel or manage-subscription text of its own, leaving the store's settings as the only exit
Positive evidence 2
Things this app does right, published at the same strengths as the catch list.
No advertising SDKs
No advertising or mediation SDK of any kind was found in the package.
What we saw: No advertising or mediation SDK among the 6 SDKs detected in the package
Developer says data deletion can be requested
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
One source only — shown, not confirmed 3
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
In the app's own text: A plan is pre-picked as 'recommended'
The purchase screen arrives with one plan already framed as the recommended or most popular choice, so the default is the app's preference rather than the user's. We do not compare the plans' prices, and only the app's own text evidences this, so it is shown, but never counted as a charge.
What we saw: Purchase screen steers the choice: "Best Value"
Reported by users: Price keeps rising
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 6 distinct reviewers (0.5% of 1264 reviews scanned)
In the app's own text: Countdown-timer purchase pressure
The app's own purchase copy attaches a deadline to buying — a countdown, 'offer ends in', 'limited time' — or ships a countdown view on a purchase-screen layout.
What we saw: Deadline pressure in the app's own copy: "OFFER ENDS 12/16/25"
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“horrible app, impossible to cancel service”
“Worthless — Messy menu structure, horrible AI “agents”, anything that leads to a so-called “live agent” leads to the customer being asked questions over & over again rather than being able to have a conversation. If you try to report an…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 6.12.0.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.