DiscoverBrowse CategoriesHow it worksMethodologyFor developers
Grubhub: Food Delivery
GrubHub.com · Lifestyle

Analyzed automatically. Assessed 2026-10-06 from 2,055 user reviews, the store listing and its privacy label. We have not scanned the app's package, so nothing on this page was read from inside the app itself.

Analyzed automaticallyConfidence: High3 signal sources2,055 reviews scannedNot human-reviewedas of 2026-10-06
 Which version this describes

App Store

This analysis describes version 2026.40 of the app, analyzed 2026-10-06 . The app may have changed since.

The store currently lists version 2026.40, updated 2026-10-05.

Google Play

This analysis describes version 2026.39 of the app, analyzed 2026-10-04 . The app may have changed since.

The store currently lists version 2026.39, updated 2026-09-25.

What the analysis found

Each finding shows what agreed and how strongly. Automated analysis

Positive evidence 1

Things this app does right, published at the same strengths as the catch list.

Developer says data deletion can be requested
Measuredfrom the store listingview evidence
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text

One source only — shown, not confirmed 3

A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.

Reported by users: Reports that the ads misrepresent the app
One source onlyShown, not confirmed — the only source is user reviews.view evidence
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 5 distinct reviewers (0.4% of 1144 reviews scanned)
Reported by users: Price keeps rising
One source onlyShown, not confirmed — the only source is user reviews.view evidence
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 5 distinct reviewers (0.4% of 1144 reviews scanned)
Reported by users: Reports of unexpected charges
One source onlyShown, not confirmed — the only source is user reviews.view evidence
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Surprise charges: raised by 27 distinct reviewers (2.4% of 1144 reviews scanned)

What reviewers said

Verbatim excerpts from public store reviews, shown as corroborating user reports. They are not Appworthy audit evidence, and a quotation is not proof of the finding it sits under.

Reports that the ads misrepresent the app

Fake Promos — I get notifications about 50% off up to a certain amount but I’m never able to claim them. This app has flaws and false advertising and I’m about ready to sue

5★ · App Store · 2026-09-23

Don't believe the delivery times — My review is the grubhub service, not the app. Ay least in my area options are advertised as 20-30 minutes but once the order is placed it changes to 60+ minutes.

1★ · App Store · 2026-09-06

Price keeps rising

I had two separate calls from foreigners trying to help me "return a payment' that was already refunded hours prior. EDIT: I give up. Increasing prices and fees, and now a forced light mode. Too obnoxious.

1★ · Google Play · 2026-09-06

No longer supports my area. 48 out of 50 stores and restaurants refuse to do business with them in my area, for price gouging. I've asked. Also prices are way too high for customers. They want $28 for a burger I can go and get myself for…

1★ · Google Play · 2026-09-26

"no delivery fees" but jacked up prices. by the time your ready to checkout, its way more expensive.

1★ · Google Play · 2026-09-16

Reports of unexpected charges

literal scam app. changed me for food that never came. refuse to refund or anything. Just robbed me and have to go to credit card to dispute the charge now.

1★ · Google Play · 2026-09-04

this is absolutely the worst delivery app possible. The drivers are awful but the company in general is far worse. Oh your credit because we're terrible expires on the 29th? Well its the 29th and it should still be available cause it's…

1★ · Google Play · 2026-09-29

Food missing they refuse to refund or re-send missing items.

1★ · Google Play · 2026-09-24

How the automated analysis works

Automated, corroborated, and never human-reviewed without a person.

This assessment is produced automatically. Three independent signals are read — user reviews, the store listing and the store privacy disclosure — and each candidate finding is filed under the sources that support it.

No charge stands on one kind of evidence — with one published exception. A finding is either a measured fact that anyone can reproduce (an ad SDK is in the package; every subscription bills weekly; the privacy label omits a tracker we can see), or it is an interpretation — and an interpretation needs independent sources to agree before it reaches the catch list. The exception is a harm only users can see: a charge may publish from reviews alone, as “Reported by N users”, once enough reviewers raise it to clear that charge’s own published bar. That agreement rule is what replaced the human reviewer, not a model’s confidence.

There is no overall score, on purpose. A 0–99 number was published here until 2026-09-15. It was withdrawn because it discriminated too weakly to be the instrument — 44.7% of every pair of apps tied — and because a single number is a verdict where a count is an observation. What publishes instead is a row of measurements, each of which says what was counted and, where we could not look, says that instead.

Findings under One source only are real reports we do not stand behind as findings. They are shown because withholding them entirely would hide a genuine complaint, and labelled because publishing them as charges would be an accusation off a single source.

 Not yet human-reviewed

Several measurements above say “Not assessed” because no artefact we hold can answer them. A human review is what resolves those — and it can remove a favourable band as easily as add one.

Hands-on inspections are not yet open.

 How this page was produced
Analyzed 2026-10-06 Version analyzed: 2026.40 (App Store), 2026.39 (Google Play)3 independent signals2,055 reviews scannedConfidence: HighNot human-reviewedVocabulary v1.13Methodology v1.3
Signals run: user reviews, the store listing and the store privacy disclosure. Not yet checked: SDKs in the app package, the app's own on-screen text and the app manifest.