We analyzed this app across 3 independent signals and corroborated nothing unfair. That is a signal, not an audit.
This analysis describes version 2026.40 of the app, analyzed 2026-10-07 . The app may have changed since.
The store currently lists version 2026.40, updated 2026-10-05.
What the analysis found
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
What reviewers said
Verbatim excerpts from public store reviews, shown as corroborating user reports. They are not Appworthy audit evidence, and a quotation is not proof of the finding it sits under.
Reports that the ads misrepresent the app
Stamps are a scam — After earning my 10 stamps and a free night I couldn’t cash them in. I spent over 10 hours over 3 days with online “help” getting told it’s a different departments issue. No one knows about the stamps. They only focus…
A Lot of Talk but No Outcome — I have telephoned Hotels.com support now on six seperate occasions with all promises but no outcome. My email address was hacked and had to create a new account. As a Gold member with several rewards nights…
Prices not true — Whenever I find a better price on hotels.com and want to book it. It gives an error with my payment details and will not let me book. So it’s false advertising and frustrating service.
Reports of unexpected charges
Nope — I booked nearly a year out. Had to cancel our trip. Gave them months of notice so they could rebook the room but still they wouldn’t refund me.
Şikayet — I went to the Belcan Hotel, but I didn't stay there. I told you I went to a hotel, but it wasn't a hotel. Because it resembled everything but a hotel, it was a guesthouse, and it was terrible. I didn't stay at that hotel. I…
Avoid — Avoid Hotels.com at all costs. This has been the worst customer service experience I have ever had. I attempted to make a booking through Hotels.com, but their system indicated that the booking had not gone through. Like any…
How the automated analysis works
This assessment is produced automatically. Three independent signals are read — user reviews, the store listing and the store privacy disclosure — and each candidate finding is filed under the sources that support it.
No charge stands on one kind of evidence — with one published exception. A finding is either a measured fact that anyone can reproduce (an ad SDK is in the package; every subscription bills weekly; the privacy label omits a tracker we can see), or it is an interpretation — and an interpretation needs independent sources to agree before it reaches the catch list. The exception is a harm only users can see: a charge may publish from reviews alone, as “Reported by N users”, once enough reviewers raise it to clear that charge’s own published bar. That agreement rule is what replaced the human reviewer, not a model’s confidence.
There is no overall score, on purpose. A 0–99 number was published here until 2026-09-15. It was withdrawn because it discriminated too weakly to be the instrument — 44.7% of every pair of apps tied — and because a single number is a verdict where a count is an observation. What publishes instead is a row of measurements, each of which says what was counted and, where we could not look, says that instead.
Findings under One source only are real reports we do not stand behind as findings. They are shown because withholding them entirely would hide a genuine complaint, and labelled because publishing them as charges would be an accusation off a single source.
Several measurements above say “Not assessed” because no artefact we hold can answer them. A human review is what resolves those — and it can remove a favourable band as easily as add one.
Hands-on inspections are not yet open.