What’s the catch? Reports of unexpected charges — reported by 43 users.
Analyzed automatically from 3 independent signals that had to agree — not a hands-on test, and not human-reviewed.
This analysis describes version 9.35.0 of the app, analyzed 2026-10-06 . The app may have changed since.
The store currently lists version 9.35.0, updated 2026-09-29.
What the analysis found
The catch list 1
Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
What reviewers said
Verbatim excerpts from public store reviews, shown as corroborating user reports. They are not Appworthy audit evidence, and a quotation is not proof of the finding it sits under.
Reports of unexpected charges
Hidden Fees — Instacart is a ripoff and has deceptive practices. On restaurants that have no delivery fees, Instacart adds 15% as a “service charge”. If you tip 15%. This means you are paying 30% more for an item. I will be cancelling my…
the worst application - La peor aplicación — They cancelled my order twice, it never arrived at its destination and they didn't refund me; in fact, they even took $30 from both shipments. Cancelaron 2 veces mi pedido, nunca llego al…
Fraud — My Groceries store bill was $149.55 and they charged me $180 for groceries and $25 others for delivery and so this app is fraud they apply hidden charges on each item.
Hard to cancel
Zero star for making it impossible to cancel trial membership and avoid being billed annually or mon — Zero star for making it impossible to cancel trial membership and avoid being billed annually or monthly
No way to cancel + subscription — When you ask an agent, they seem trained to ignore your request to cancel
Scum — Absolute scam company. Tells you a price then it somehow adds +$30 to your order in hidden fees. God forbid they pay their workers a living wage, but nope, that’s on you! Then when you actually find out you were charged twice as…
Price keeps rising
Over charging per item — I like Instacart but I feel they are over charging a bit too much on per item up charge. It feels like price gouging. While I understand the concept I do not understand the gouging. We pay the 99 per year to have…
Tip — Don’t tell how much I’m going to tip. It’s the companies job to pay their employees. You already increased the price on the items. Compared to what’s in the store. We aren’t rich!!!
Great App, Terrible Price Gouging — I have been using Instacart for about a year and was initially a huge fan. That was until I had an order where the receipt for the product was left in the bag for me to find that I had paid 2x on…
How the automated analysis works
This assessment is produced automatically. Three independent signals are read — user reviews, the store listing and the store privacy disclosure — and each candidate finding is filed under the sources that support it.
No charge stands on one kind of evidence — with one published exception. A finding is either a measured fact that anyone can reproduce (an ad SDK is in the package; every subscription bills weekly; the privacy label omits a tracker we can see), or it is an interpretation — and an interpretation needs independent sources to agree before it reaches the catch list. The exception is a harm only users can see: a charge may publish from reviews alone, as “Reported by N users”, once enough reviewers raise it to clear that charge’s own published bar. That agreement rule is what replaced the human reviewer, not a model’s confidence.
There is no overall score, on purpose. A 0–99 number was published here until 2026-09-15. It was withdrawn because it discriminated too weakly to be the instrument — 44.7% of every pair of apps tied — and because a single number is a verdict where a count is an observation. What publishes instead is a row of measurements, each of which says what was counted and, where we could not look, says that instead.
Findings under One source only are real reports we do not stand behind as findings. They are shown because withholding them entirely would hide a genuine complaint, and labelled because publishing them as charges would be an accusation off a single source.
Several measurements above say “Not assessed” because no artefact we hold can answer them. A human review is what resolves those — and it can remove a favourable band as easily as add one.
Hands-on inspections are not yet open.