What’s the catch? Reports of unexpected charges — reported by 55 users.
Analyzed automatically from 3 independent signals that had to agree — not a hands-on test, and not human-reviewed.
This analysis describes version 2026.34.0 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 2026.34.0, updated 2026-10-02.
What the analysis found
The catch list 1
Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.
One source only — shown, not confirmed 2
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
What reviewers said
Verbatim excerpts from public store reviews, shown as corroborating user reports. They are not Appworthy audit evidence, and a quotation is not proof of the finding it sits under.
Reports of unexpected charges
Thieves — This company stole $400 from me and ended up costing me $1500 from their mistakes. Not my first time using the app, they gave me a ticket under someone else’s name and I couldn’t get on my flight. They refused a refund and I got…
Lies no refund — I bought a flight ticket from Boston to Europe through Kiwi. My trip was scheduled for December 28, 2025. Unfortunately, on December 27, I was admitted to the hospital and had emergency surgery to remove gallstones from…
Fraud app — Bloody scammers cancelled a ticket one month before that’s April 28th the ticket was for May 26th still not received $350 refund !!! Bloody scammers and developers your parents may have not fed u properly that’s why u scamming…
Reports that the ads misrepresent the app
False advertising — I made a flight reservation and received a notification stating, your payment has been received. No need to worry about your booking, it will be completed within the next 48 hours. I followed up after 72 hours I kept…
Not trustworthy! Avoid!! — Kiwi.com is NOT safe and legit! I paid for flight protection through them, which advertised that the flight protection included missed connections due to delays. They did not uphold that promise at all. My first…
Beware: Deceptive Pricing and Refund Issues — I recently booked a flight through Kiwi.com, and it turned out to be a frustrating and disappointing experience. After completing my payment, they failed to secure my reservation, claiming the…
Price keeps rising
Dishonest and Useless Customer Service — After multiple successful bookings with airlines that were notoriously difficult to use a credit card with to pay, Kiwi was helpful. Then an entirely unacceptable situation happened. I bought a…
Last minute increased — Purchases a ticket then they increased to Airline price..defeats purpose, be careful
Cheap flights? Really? Or “a search with a fraud” — So I’ve almost ordered a ticket, when something went wrong, the payment didn’t get through and Kiwi told me that “unfortunately, price went up”. Sad coincidence, isn’t it? Well, then I…
How the automated analysis works
This assessment is produced automatically. Three independent signals are read — user reviews, the store listing and the store privacy disclosure — and each candidate finding is filed under the sources that support it.
No charge stands on one kind of evidence — with one published exception. A finding is either a measured fact that anyone can reproduce (an ad SDK is in the package; every subscription bills weekly; the privacy label omits a tracker we can see), or it is an interpretation — and an interpretation needs independent sources to agree before it reaches the catch list. The exception is a harm only users can see: a charge may publish from reviews alone, as “Reported by N users”, once enough reviewers raise it to clear that charge’s own published bar. That agreement rule is what replaced the human reviewer, not a model’s confidence.
There is no overall score, on purpose. A 0–99 number was published here until 2026-09-15. It was withdrawn because it discriminated too weakly to be the instrument — 44.7% of every pair of apps tied — and because a single number is a verdict where a count is an observation. What publishes instead is a row of measurements, each of which says what was counted and, where we could not look, says that instead.
Findings under One source only are real reports we do not stand behind as findings. They are shown because withholding them entirely would hide a genuine complaint, and labelled because publishing them as charges would be an accusation off a single source.
Several measurements above say “Not assessed” because no artefact we hold can answer them. A human review is what resolves those — and it can remove a favourable band as easily as add one.
Hands-on inspections are not yet open.