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TotalAV
Total Security Limited · Utilities

What’s the catch? Reports of unexpected charges — reported by 48 users.

Analyzed automatically from 3 independent signals that had to agree — not a hands-on test, and not human-reviewed.

1 on the catch list · analyzedConfidence: Low3 signal sources504 reviews scannedNot human-reviewedas of 2026-10-05
 Which version this describes

This analysis describes version 2.4.3 of the app, analyzed 2026-10-05 . The app may have changed since.

The store currently lists version 2.4.3, updated 2026-07-28.

What the analysis found

Each finding shows what agreed and how strongly. Automated analysis

The catch list 1

Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.

Reported by users: Reports of unexpected charges
Reported by 48 usersReported by users, not measured — nothing we can inspect could show this either wayview evidence
A large number of reviewers report being charged when they did not expect it — including being charged after cancelling during a free trial, or when a trial turned into a paid plan without warning. We cannot see anyone's billing, so this is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Raised by 48 distinct reviewers — 9.5% of the 504 reviews scanned on this store leg (App Store).

One source only — shown, not confirmed 2

A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.

Reported by users: Hard to cancel
One source onlyShown, not confirmed — the only source is user reviews.view evidence
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 21 distinct reviewers (4.2% of 504 reviews scanned)
Reported by users: Reports that the ads misrepresent the app
One source onlyShown, not confirmed — the only source is user reviews.view evidence
Reviewers repeatedly report that the app is not what its advertising showed. We never see the ad creative itself, so nothing we collect can corroborate or refute this — it is published as an attributed user report: what reviewers say, and how many of them said it.
What we saw: Misleading advertising: raised by 7 distinct reviewers (1.4% of 504 reviews scanned)

What reviewers said

Verbatim excerpts from public store reviews, shown as corroborating user reports. They are not Appworthy audit evidence, and a quotation is not proof of the finding it sits under.

Reports of unexpected charges

Cancel subscription — I do not like and I do not want this app and keep billing me $11 every day that I credit for two days

1★ · App Store · 2026-09-02

Dissatisfied — I canceled months ago and I canceled disatisfied. And they’re still billing me they have bad business practices and steel from customers

1★ · App Store · 2026-08-28

Rip off total — Is just total scam the take you money and rip you off stay out of

1★ · App Store · 2026-08-14

Hard to cancel

Bad News — Upon first use you are offered Ad-ons to complete your coverage and told your coverage is lacking. Almost impossible to cancel.

1★ · App Store · 2026-08-23

Hard to Cancel — I didn’t have any product issues, except it clearly slowed down my computer and iPhone. I do have issues with it being hard to cancel a subscription. I decided it didn’t add to my life but when I went to cancel it, they…

2★ · App Store · 2026-04-27

Cancellation hell! — Make absolutely certain that this app does exactly what you want, because cancellation has been an absolute nightmare. Within minutes of installing it, I discovered that it only provides browsing safety for Safari. I…

1★ · App Store · 2026-03-29

Reports that the ads misrepresent the app

Tricky ad ons — Very deceptive ad ons.we signed for a trial then charged full price for an ad blocker we didn t want

1★ · App Store · 2026-09-15

Deceptive advertising — This is not a review of the effectiveness of this product but rather the advertising links that make you think you are getting a complete package at a discounted price. Instead all kinds of add on separate charges…

2★ · App Store · 2025-11-08

Another fake — Another fake ad blocker

1★ · App Store · 2025-07-03

How the automated analysis works

Automated, corroborated, and never human-reviewed without a person.

This assessment is produced automatically. Three independent signals are read — user reviews, the store listing and the store privacy disclosure — and each candidate finding is filed under the sources that support it.

No charge stands on one kind of evidence — with one published exception. A finding is either a measured fact that anyone can reproduce (an ad SDK is in the package; every subscription bills weekly; the privacy label omits a tracker we can see), or it is an interpretation — and an interpretation needs independent sources to agree before it reaches the catch list. The exception is a harm only users can see: a charge may publish from reviews alone, as “Reported by N users”, once enough reviewers raise it to clear that charge’s own published bar. That agreement rule is what replaced the human reviewer, not a model’s confidence.

There is no overall score, on purpose. A 0–99 number was published here until 2026-09-15. It was withdrawn because it discriminated too weakly to be the instrument — 44.7% of every pair of apps tied — and because a single number is a verdict where a count is an observation. What publishes instead is a row of measurements, each of which says what was counted and, where we could not look, says that instead.

Findings under One source only are real reports we do not stand behind as findings. They are shown because withholding them entirely would hide a genuine complaint, and labelled because publishing them as charges would be an accusation off a single source.

 Not yet human-reviewed

Several measurements above say “Not assessed” because no artefact we hold can answer them. A human review is what resolves those — and it can remove a favourable band as easily as add one.

Hands-on inspections are not yet open.

 How this page was produced
Analyzed 2026-10-05 Version analyzed: 2.4.33 independent signals504 reviews scannedConfidence: LowNot human-reviewedVocabulary v1.13Methodology v1.3
Signals run: user reviews, the store listing and the store privacy disclosure. Not yet checked: SDKs in the app package, the app's own on-screen text and the app manifest.