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Xfinity
Comcast · Utilities

What’s the catch? Hard to cancel — 2 independent sources agree, backed by user reviews and the app's own on-screen text.

Analyzed automatically from 6 independent signals that had to agree — not a hands-on test, and not human-reviewed.

1 on the catch list · analyzedConfidence: High6 signal sources2,375 reviews scannedNot human-reviewedas of 2026-10-06
 Which version this describes

App Store

This analysis describes version 6.12.0 of the app, analyzed 2026-10-06 . The app may have changed since.

The store currently lists version 6.12.0, updated 2026-09-24.

Google Play

This analysis describes version 6.2.0-0 of the app (the version number recorded inside the package we inspected), analyzed 2026-10-04 . The app may have changed since.

The store currently lists version 6.11.0-4, updated 2026-09-22.

What the analysis found

Each finding shows what agreed and how strongly. Automated analysis

The catch list 1

Charges we publish at a strength we stand behind: measured from an artefact, agreed by independent sources, or reported by enough users to clear that charge's own published bar.

Hard to cancel
2 independent sources agreefrom user reviews and the app's own on-screen textartefact bc3618455a7c…
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Sells a subscription in-app but ships no cancel or manage-subscription text of its own, leaving the store's settings as the only exit

Positive evidence 2

Things this app does right, published at the same strengths as the catch list.

No advertising SDKs
Measuredfrom SDKs in the app packageartefact bc3618455a7c…
No advertising or mediation SDK of any kind was found in the package.
What we saw: No advertising or mediation SDK among the 6 SDKs detected in the package
Developer says data deletion can be requested
Measuredfrom the store listingview evidence
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text

One source only — shown, not confirmed 3

A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.

In the app's own text: A plan is pre-picked as 'recommended'
One source onlyShown, not confirmed — the only source is the app's own on-screen text.artefact bc3618455a7c…
The purchase screen arrives with one plan already framed as the recommended or most popular choice, so the default is the app's preference rather than the user's. We do not compare the plans' prices, and only the app's own text evidences this, so it is shown, but never counted as a charge.
What we saw: Purchase screen steers the choice: "Best Value"
Reported by users: Price keeps rising
One source onlyShown, not confirmed — the only source is user reviews.view evidence
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 6 distinct reviewers (0.5% of 1264 reviews scanned)
In the app's own text: Countdown-timer purchase pressure
One source onlyShown, not confirmed — the only source is the app's own on-screen text.artefact bc3618455a7c…
The app's own purchase copy attaches a deadline to buying — a countdown, 'offer ends in', 'limited time' — or ships a countdown view on a purchase-screen layout.
What we saw: Deadline pressure in the app's own copy: "OFFER ENDS 12/16/25"

What reviewers said

Verbatim excerpts from public store reviews, shown as corroborating user reports. They are not Appworthy audit evidence, and a quotation is not proof of the finding it sits under.

Hard to cancel

impossible to cancel services. scam.

1★ · Google Play · 2026-09-21

horrible app, impossible to cancel service

1★ · Google Play · 2026-09-19

Worthless — Messy menu structure, horrible AI “agents”, anything that leads to a so-called “live agent” leads to the customer being asked questions over & over again rather than being able to have a conversation. If you try to report an…

1★ · App Store · 2026-09-26

Price keeps rising

Not happy that dedicated customers never get the discounts, only new customers do. They just keep raising the price even though their competition is out there with better prices.

2★ · Google Play · 2026-09-16

The price always increases without giving any notice.

4★ · Google Play · 2026-09-24

12 year user — Service is getting more expensive and worse every day.

1★ · App Store · 2026-10-04

How the automated analysis works

Automated, corroborated, and never human-reviewed without a person.

This assessment is produced automatically. Six independent signals are read — user reviews, SDKs in the app package, the app's own on-screen text, the app manifest, the store listing and the store privacy disclosure — and each candidate finding is filed under the sources that support it.

No charge stands on one kind of evidence — with one published exception. A finding is either a measured fact that anyone can reproduce (an ad SDK is in the package; every subscription bills weekly; the privacy label omits a tracker we can see), or it is an interpretation — and an interpretation needs independent sources to agree before it reaches the catch list. The exception is a harm only users can see: a charge may publish from reviews alone, as “Reported by N users”, once enough reviewers raise it to clear that charge’s own published bar. That agreement rule is what replaced the human reviewer, not a model’s confidence.

There is no overall score, on purpose. A 0–99 number was published here until 2026-09-15. It was withdrawn because it discriminated too weakly to be the instrument — 44.7% of every pair of apps tied — and because a single number is a verdict where a count is an observation. What publishes instead is a row of measurements, each of which says what was counted and, where we could not look, says that instead.

Findings under One source only are real reports we do not stand behind as findings. They are shown because withholding them entirely would hide a genuine complaint, and labelled because publishing them as charges would be an accusation off a single source.

 Not yet human-reviewed

Several measurements above say “Not assessed” because no artefact we hold can answer them. A human review is what resolves those — and it can remove a favourable band as easily as add one.

Hands-on inspections are not yet open.

 How this page was produced
Analyzed 2026-10-06 Version analyzed: 6.12.0 (App Store), 6.2.0-0 (Google Play)6 independent signals2,375 reviews scannedConfidence: HighNot human-reviewedVocabulary v1.13Methodology v1.3
Signals run: user reviews, SDKs in the app package, the app's own on-screen text, the app manifest, the store listing and the store privacy disclosure.