“Can’t cancel — The app will not let me cancel my subscription”
Independent automated assessment · 3 signal sources · 504 reviews scanned · analyzed 2026-10-05.
4.8 ★195,824 ratings
—Downloads
4+Age rating
433 MBApp size
Free · In-app purchasesIn-app purchases
About this app
With so much of your personal information online, it’s dangerously easy for someone to steal your identity. Download LifeLock now and enroll right from the app. We’re here to help 24/7.
LifeLock makes it easy to help protect yourself against identity theft, financial fraud, and more.
We detect and alert you to possible threats, and if you think your identity may have been stolen, we work to fix it. All plans have our Million Dollar Protection Package††† that includes up to $3 million coverage in our most comprehensive plan†††. Why LifeLock Identity?
• Over a third of identity theft victims suffered multiple types of identity theft.* • Over 29 billion dollars were stolen from identity theft victims in 2022.**
LifeLock helps you manage your personal information securely on-the-go.…
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
This analysis describes version 3.8 of the app, analyzed 2026-10-05 . The app may have changed since.
The store currently lists version 3.8, updated 2026-09-03.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States a price and a billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
80–89% five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Hard to cancel
Cancelling the subscription is blocked, hidden, multi-step, or simply does not take effect.
What we saw: Hard to cancel: raised by 5 distinct reviewers (1.0% of 504 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“No way out — They make it very difficult to unsubscribe.”
“THIEVES! — How can you trust a company to protect your identity when their system, website, and apps are all buggy, and their customer service is inept? I had an annual Norton 360 subscription that automatically renews, but decided to…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 3.8.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Items shown7
Lowest$11.99
Highest$124.99
LifeLock Standard$11.99
LifeLock Ultimate Plus$34.99
LifeLock Advantage$22.99
LifeLock Identity Advisor$49.99
LifeLock Total$34.99
Show 2 more purchases
LifeLock Standard$124.99
LifeLock Advanced$19.99