“Dogshit app and service. Customer support is a waste of tax dollars if you hire illiterates who waste peoples time, don't answer questions and their solution is to uninstall the app and reinstall which just allows them to leave and delete…”
Independent automated assessment · 3 signal sources · 921 reviews scanned · analyzed 2026-10-06.
4.8 ★238,816 ratings
1M+Downloads
4+Age rating
136 MBApp size
FreeIn-app purchases
About this app
The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more.
• Buy tickets with Apple Pay or credit/debit card. Split payment between two cards. • Plan trips with departure times and transfer details before you travel. You can also search for two origin and/or two destination stations at once. • Save your frequent trains for easy access • Share trips with family and friends so they know when to expect you • Follow your trip with real-time GPS tracking, updated every few seconds • See the layout of your train and how crowded each car is • Chat with a customer service representative for either LIRR or Metro-North within the app
Preview
Real screenshots from the store listing.
Independent evidence report
Evidence and review signals
This is where the page changes from an app-store listing into an evidence report: findings, important reviews, pricing and a dated history.
Which version this describes
When we ran this analysis, and what the store lists now.
App Store
This analysis describes version 10.15.0 of the app, analyzed 2026-10-06 . The app may have changed since.
The store currently lists version 10.15.0, updated 2026-09-24.
Google Play
This analysis describes version 10.15.0 of the app, analyzed 2026-10-04 . The app may have changed since.
The store currently lists version 10.15.0, updated 2026-09-22.
What we measured
Each line is a measurement published as a measurement, never a verdict.
Each line is a measurement, published as a measurement. Where we have not looked, the line says so rather than reading as a zero.
Developer replies to reviews
Replies to fewer than 1 review in 20
Price in the store description
States no price and billing period
Cancelling, in the store description
Does not say how to cancel
Themes reported by reviewers
1 theme reported
Counted from the reviews we have read for this app. "No theme reported" means no theme reached our reporting threshold — it is not a finding that nothing is wrong with this app, and we do not say it is.
Five-star share of ratings
90% or more five-star
Arithmetic on the stores' own published rating counts. It says nothing about why the ratings fall where they do.
In the package we scanned
No package has been scanned for this app, so nothing is published about what it ships. That is an absence of evidence about the app, not a finding about it.
Graded bands · predicate set 1.4 · how these are measured
What the analysis found
App-specific findings, grouped by what each one rests on. How they are graded lives on its own page.
Positive evidence 1
Things this app does right, published at the same strengths as the catch list.
Developer says data deletion can be requested
The developer's data-safety disclosure on the store states that users can request deletion of their data, or the app's own text offers a way to delete the account. This restates what the developer declares; it is not a test of whether deletion works. Apple publishes no equivalent disclosure, so on an Apple-only listing only the app's own text can support it.
What we saw: The developer's store data-safety disclosure states that data deletion can be requested; we have not seen a deletion control in the app's own text
One source only — shown, not confirmed 1
A single kind of evidence. We publish these because withholding them would be the bigger distortion, and we do not treat any of them as a finding we stand behind.
Reported by users: Price keeps rising
The price of the paid tier has been raised on existing users.
What we saw: Price keeps rising: raised by 5 distinct reviewers (1.0% of 511 reviews scanned)
Highlighted reviews
Representative public review excerpts shown as user reports, not Appworthy audit evidence.
“the app doesn't allow any other payment form than Google pay & the freaking thing doesn't even work no matter what card I use so I ended up paying more on the train because YOUR freaking app glitch. all this bs after tix prices went up too!”
“New 2026 Policies are DISGUSTING — *All who read this review, you are better off now purchasing or going back to physical tickets from the machine. Actual Review: Periodically you ask us patrons to fill out a survey for feedback. Just…”
Assessment & version history
App changes and Appworthy events in one timeline.
Store listing updated to version 10.15.0.
What this app sells
Useful store-disclosed pricing, kept below the app listing.
Business modelFree
Prices and terms as disclosed by the store listing.